Spectrum Communications & Consulting Inc. Blog: Online Reputation Management
Online reviews for the moving industry can be rough. Between titanic companies like Yelp trying to aggressively pitch their services, to the small complaints that consumers have that trigger out-of-proportion reviews, it’s tough to score a perfect 5-stars. One way to put your best foot forward is to...
Last week, Remodeling Magazine announced its annual list of the largest and most dynamic home improvement companies in the country. These companies are predicting considerable growth over last year, 11.2% growth from an average revenue of $17,845,090. To hit those aggressive growth goals, the nation...
In an interesting change, Google has begun testing a new search format that will have a deep impact on the home improvement industry. When customers search for your services, Google displays your company in the local search results alongside your Google reviews. The new format tests only displa...
In an interesting change, Google has begun testing a new search format that will have a deep impact on the moving industry. When customers search for your services, Google displays your company in the local search results alongside your Google reviews. The new format tests only displaying companies...
As a home improvement manufacturer, it can be difficult to keep up with the range of marketing options out there for your dealers. Here at Spectrum, we specialize in digital marketing for networks like yours, so feel free to borrow our expertise! As we reported previously, Angie’s List has implement...
Can you place a dollar value on happiness? If it’s your customer’s happiness, yes you can! In the remodeling industry, working on your client’s home is not a one-time thing. If your customer walks away happy from doing business with you, they remember you the next time they have a project, they ment...
As a remodeler, you know that working on someone’s home is an ongoing relationship. Your customers will call you for repairs, for advice, and to suggest referrals who need the same sort of help. What you may not know is that you can strategically build customer loyalty, to turn your lasting relation...
Customers buy on reputation. In the moving industry, they are inviting you into their home, and asking you to move all of their worldly possessions, maybe across the country or even the globe. Of course they need to trust you! To put your best foot forward, you can jumpstart the trust-building proce...
With the amount of review sites swirling around out there, it's hard to build a great reputation online. This is only becoming more important, as your customers read reviews before buying more products, they will come to expect to read reviews before making the purchase. For most of your customers,...
A few years ago, would you have possibly imagined a waiter handing you a tablet instead of a paper menu? Or being able to pull up a plane ticket right on your phone? All around us, paper products are disappearing and being replaced with digital platforms that perform the same functions—and mor...
