Be the Concierge: 3 Easy Add-ons to your Moving Services
Moving can be a brutally competitive business. With the amount of tiny companies charging next-to-nothing for their moves, you can really feel the pressure on pricing. One way to secure your company against price competition is to offer add-on services that your customer simply cannot resist. Here are three ideas that are easy to add to your lineup!
Remember the last time you bought IKEA furniture? I bet you do, because it was a miserable and frustrating experience putting it together. Every time you move, it’s just like building your furniture all over again, only this time without the instructions!
Make your customer’s life easier by offering to do this for them. They will thank you for saving them the headache, and your bottom line will thank you for the boost.
Do you have a talented and detail-oriented staffer in your phone room? Then you are qualified to be a true concierge. One of the most stressful parts of moving has nothing to do with moving your family and your things – it’s moving your bills!
By taking over the transfer of logistical items like utility bills and the like, you can build a new revenue stream for your business while streamlining your customer’s experience. There are even FREE home concierge services that you can put your client in touch with, which they will certainly appreciate.
Think of your talents as a company and what advantages you can offer that the 2-guys-in-a-truck can’t. Your customers are willing to pay for convenience, so be sure to leverage your abilities to the fullest. For instance, moving cars across town can be a logistical nightmare for a homeowner. Shuttling back and forth, it’s a great way to waste a day.
As an established moving company, you can step in and simplify the process. It builds your bottom line, and frees your customer to settle into their new home. Talk about a win-win!
So, there you have it. Three add-on services that you can easily build into your business. Have any unique programs that you are offering that your clients love? Let us know in the comments below!
If you’re looking for more insights into building your moving business, download our By-The-Numbers guide below – it’s packed with the processes you need to grow your business with a healthy bottom line revenue!