Online reviews for the moving industry can be rough. Between titanic companies like Yelp trying to aggressively pitch their services, to the small complaints that consumers have that trigger out-of-proportion reviews, it’s tough to score a perfect 5-stars. One way to put your best foot forward is to...


Your number one goal when you head out to a potential customer’s home for your initial visit is to build trust. After all, to confidently hire you, your customer must have confidence that you will do what you say you will. There is one question that you may be leaving out of your sales script that c...


Can you place a dollar value on happiness? If it’s your customer’s happiness, yes you can! For movers, your relationship with your customer isn't over when the move ends. If your customer walks away happy from doing business with you, they remember you the next time they move, they mention you to fr...


There’s no feeling like a job well done – knowing that you’ve moved your customer and their family across the country, and they are now safely in their new home. When you do great work, you want to make sure that you are highlighting it to potential customers, too! One key way to do that is to...


We all know that moving is relationship-based. This is why referrals close at such a high rate. It’s a challenge, though, to build that relationship in the home. Your sales team needs every advantage to develop trust and win the client over to doing business with you. One key technique to build trus...


There is nothing as infuriating for your moving business as fake reviews. Whether they are from a competitor or a stranger, they are a blow below-the-belt that hurts your business. Here are 3 proactive steps to take charge when you see a fake review, to keep you from being on the defensive. Don't re...


How Movers Build Customer Loyalty

As a mover, you know the important of customer loyalty. One great move can win you referral business from friends and families for years to come. What you may not know is that you can strategically build customer loyalty, to turn your lasting relationships into a valuable source of more new mov...


Customers buy on reputation. In the moving industry, they are inviting you into their home, and asking you to move all of their worldly possessions, maybe across the country or even the globe. Of course they need to trust you! To put your best foot forward, you can jumpstart the trust-building proce...


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