Spectrum Communications & Consulting Inc. Blog: customer satisfaction
The Spectrum team is pleased to introduce Call Transcription, a new offering within the Spectrum platform. Phone calls remain a critical component for any business, and ensuring call quality is of the utmost importance to a successful home services company. Save Time with Spectrum’s Call Transcripti...
The end of the year is the perfect time to take stock in your completed projects. After all, your team has been hard at work collaborating with homeowners and using their skills to create meaningful change for customers. Sometimes it can feel as if rounding up your past projects is at the bottom of...
I was fortunate enough to sit down with Michael Goater, a partner of EHA Solutions, for almost 90 minutes to discuss how he’s had success building service companies, the importance of digital within service verticals, and the HVAC industry as a whole. As you’re aware, this space is currently o...
Almost every home service company is doing testimonial videos now. You can see them on any major contractor or remodeler’s website or YouTube channel. This means if you want your business to stand out, you have to be doing them better. Now that everyone has a camera built into their phone, all the...
In a recent collaboration between NARI and the National Association of Realtors, 2,000 homeowners who recently completed a home remodeling project were surveyed for their satisfaction with the project. Some of your dealers may be wary of their previous customers, making them reluctant to ask fo...
In home service industries, we tend to focus on the importance of the in-person meeting, not realizing that phone success is critical to nurturing leads on the path to choosing you for their home project. This means having a well-trained call center staff can make a huge impact on your business’s bo...
Maintaining a loyal customer base is key for any business, and growing a company requires constant customer satisfaction. With today’s technology, you don’t have to wait for a customer to call for you to get a sense of your performance and make changes. With Spectrum's survey tool, you can...
Can you place a dollar value on happiness? If it’s your customer’s happiness, yes you can! For movers, your relationship with your customer isn't over when the move ends. If your customer walks away happy from doing business with you, they remember you the next time they move, they mention you to fr...
Can you place a dollar value on happiness? If it’s your customer’s happiness, yes you can! In the remodeling industry, working on your client’s home is not a one-time thing. If your customer walks away happy from doing business with you, they remember you the next time they have a project, they ment...
